HATSY offers free technical support over the phone and via chat only for eligible products.
We can assist with issues such as defective items, missing parts or accessories, initial product setup, configuration, troubleshooting, compatibility, feature use, as well as replacement or return of the product.
To reach our Product Support team :
Please send a message on our Facebook page @hatsyservices.
HATSY offer returns for items within 30 days of receipt of shipment.
Items shipped from our website, (store.hatsy-enterprise.com), can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.